Product and setup questions
Tell the agency what website platform you use, which domain needs the widget, and the visitor journey you want to support. A clear question helps distinguish installation help from knowledge training or an unavailable feature. Share a public page address and describe what you expected to happen.
Do not send your AI API key, password, payment credentials, or confidential customer messages in an initial enquiry. If a screenshot is useful, remove personal information first. The installation guide covers approved domains, script placement, and basic troubleshooting.
Billing and plan questions
Include the plan or purchased period you are asking about and describe the issue. Check billing history and verified payment status in your account before reporting missing access. A payment redirect alone does not prove payment verification has completed.
For invoice details, tax treatment, refund handling, or procurement requirements, ask the provider before purchase. This page publishes contact channels, not a guaranteed service-level agreement or confirmed operating schedule.
Data and privacy requests
If you chatted with a business using a LeadVaani widget, contact that business first about its conversation or CRM records. Optional analytics can be declined or deleted through the widget analytics controls for the current browser identifier. Deleting analytics does not automatically delete authorised conversation and lead records.
Account-related requests can be directed to the agency. Explain which account or data purpose your request concerns without sending unnecessary identity documents or private customer data. Read the relevant notice to distinguish account, conversation, and optional analytics processing.