When a chatbot reply is unavailable
Check whether the widget opens and whether your account has active access and usage available. A conversation that opens but cannot answer may involve provider availability, configuration, or a quota. A missing button may involve script placement, domain approval, browser blocking, or a website publishing issue.
Test the same question in your dashboard assistant tester. If the dashboard works but the website does not, use the installation guide to review the hostnames and published snippet. If neither works, note the time and visible message for the provider.
What to include in an issue report
Share the public page address, approximate time, browser, and the action that failed. Explain whether the issue affected one visitor, one domain, or several pages. Remove customer information from screenshots and do not include provider keys, passwords, or payment credentials.
The published support channels are info@digidigitalsolution.com and +91 8368487667. A response-time guarantee and public incident history are not confirmed. This page does not invent uptime percentages or automatically infer platform health from a single successful page request.
Checks before a planned website change
After a theme, domain, or Content Security Policy change, retest the widget on desktop and mobile. Confirm the snippet remains installed once and approved domains include the addresses visitors actually use. Keep a normal contact route available while troubleshooting.
If your business needs a contractual availability commitment or independent monitoring, ask the provider before purchase. Product documentation alone is not an SLA, and this page cannot confirm availability of an external AI or payment service.