A business example
A visitor asks the same service question with a spelling error or informal phrasing. The assistant should preserve the intended question and answer from approved facts instead of treating a confident interpretation as permission to invent details.
What to check in a real deployment
Test real customer wording, ambiguity and a changed intent. Distinguish understanding a message from knowing the answer. When a question could mean two different services, clarification is safer than choosing one silently.
Apply the definition to a useful customer next step
Write down what the visitor should learn and what happens after the conversation. Check the approved source, optional contact purpose and receiving person responsibilities. A technical label is not evidence that a specific integration, quality guarantee or business result exists.