Ask for evidence behind the label
Request a demonstration of the customer journey and the resulting record. Keep understanding a message, answering a question and performing an action separate.
Conversational AI: Meaning and Business Example
Conversational AI is software that interprets a person message and produces a response or routes the conversation. It can combine language models, approved information and explicit workflow rules. A fluent reply does not prove that a fact or action is correct.
Read the guideLead Scoring: Meaning and Business Example
Lead scoring is a defined method of prioritising enquiries using relevant signals. A score should support a transparent business process rather than be presented as proof that someone will buy. It can be manual or implemented in software, but no automatic scoring capability is claimed just by defining the term.
Read the guideChatbot Flow: Meaning and Business Example
A chatbot flow is the planned sequence of prompts, choices, conditions and handoffs in a conversation. Good flows include incomplete answers, changes of mind and the option not to provide contact details. They do not assume every visitor should end in a sales form.
Read the guideNLP Chatbot: Meaning and Business Example
An NLP chatbot uses natural language processing to interpret text or speech. The term covers different approaches and does not by itself promise generative answers, a particular model, multilingual quality or operational integrations.
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